CrossClub Support

We're here to help! If you have questions, feedback, or run into any issues, reach out and we'll get back to you as soon as possible.

Contact Us

Email: contact@tiburonlab.com

We typically respond within 24 hours.

Frequently Asked Questions

How do I restore my premium subscription?

Go to the upgrade screen and tap "Restore Purchases" at the bottom. This will restore any active subscription linked to your Apple ID.

How do I cancel my subscription?

Open your iPhone Settings > tap your name > Subscriptions > CrossClub > Cancel Subscription. You'll keep premium access until the end of your billing period.

Can I play on multiple devices?

Yes! Sign in with the same account (Google, Apple, or Facebook) on any device to sync your progress and subscription.

How do daily puzzles work?

Three new puzzles are available every day — Easy, Medium, and Hard. Free users can play all three daily puzzles. Premium users also get access to the full archive of past puzzles.

How do I add friends?

Tap the Friends tab, then "Add Friends". You can search by username, scan your contacts, or share an invite code.

How do I delete my account?

Email contact@tiburonlab.com with your account email and we'll delete your account and all associated data.

App Information